W: Yeah, I go both ways. Sometimes I don’t really want to talk to the person. I just want to ask them one question, so it's much easier for me just to text message. If I call them, I'll have to have a long conversation.

M: Yeah, I can see what you mean. But I get off the phone pretty quickly when I call. I'm not a big talker. W: Yeah, that's true. You don't talk a lot.

M: So are you fast at writing the messages with your thumb W: Well, when I first got a cell phone, I was so slow. I thought I would never text message. But then people kept text messaging me, so I felt obliged to learn how to text message. So now I'm pretty fast. What about you

M: Actually I have the opposite problem. When I first got my cell phone, I thought it was so cool to text message all my friends who have one, and I was pretty fast with my thumb then. But it seems like now I don't use it so much, I've got slower actually.

W: Yeah, I think text messaging actually is what you have to do with your age. For example, people in high school, they

text message a lot. But I ask my father if he texted messages, and guess what he said M: What

W: He said he'd never text message. He thinks it's very childish and unprofessional to text message.

M: Yeah, I can see what he means. It's considered pretty informal to text message to someone.

Questions 8 to 11 are based on the conversation you've just heard.

Q8: What does the man say about himself

Q9: What does the woman tend to do while she is on the phone Q10: Why did the man text message all his friends when he first got his cell phone

Q11: What does the woman's father think of text messaging Conversation Two

W: Good morning, Mr. Johnson. How can I help you

M: Well, I'd like to talk to you about Tim Bond, the department manager.

W: What seems to be the problem

M: Well, ever since Sandra left the department, I feel like I've been targeted to do all her work as well as mine. I'm expected to attend too many meetings and I seem to be spending a lot of my time doing unnecessary paper work. W: I'm sorry to hear that.

M: And, on top of that, I'd specifically asked if I could leave early last Friday as I done a lot of overtime during the week. But that afternoon, even though I'd finished my assigned work, I was told to help other colleagues finish their work, too. W: But surely that's a positive sign showing that Mr. Bond has a lot of trust in you.

M: Yes, but other colleagues get to leave early, and they don't have such a lot of work to do.

W: So you feel he's really making unrealistic demands on you M: Yes, absolutely.

W: Have you approached Mr. Bond about this particular problem M: I've tried, but it seems like he just has no time for me.

W: Well, at this stage, it would be better if you approached him directly. If nothing else showing that you've tried to solve the problem yourself before you take it further. Makes it clear that you're just not a complainer. Why don't you send an email requesting a meeting with him in private

M: Hmm, I've been a bit worried about his reaction. But anyway I'll send him an email to request a meeting, and I'll see what happens from there. Thanks for your advice. W: Good luck. And let us know the outcome.

Questions 12 to 15 are based on the conversation you've just heard.

Q12. What do we learn about the man from the conversation Q13. What is the man's chief complaint

Q14. How does the woman interpret the fact that the man was asked to help his colleagues with their work Q15. What did the woman advise the man to do Passages Passage One