what you care about. Don't hide behind a computer and only interact with people electronically – see them face to face and voice to voice, and interact with them in a real, substantial way. In today's environment, where people are often burned out, it's important for employees to have a personal connection with you and the work you believe in. Show the people that work for you that you're engaged and that you care about them and their work.
5. Listen with your eyes as well as your ears. Effective communication is a two-way process, and good leaders know how to ask good questions, and then listen with both their eyes and their ears. Because you are in a position of authority, others may be reluctant to express their real opinions to you directly. You won't always get direct feedback, so you need to also be able to read between the lines and look for the non-verbal cues. 操作提示：正确选T，错误选F。
1. Communication and leadership don't always go hand in hand. F
2. The say-do gap happens when people misunderstand their leader's intention. F 3. Using technical jargon makes a leader convincing. F 4. Communicating sincerely is always the best. T
5. Observation is as important as communication when you want to know what people really think. T 第二套
一、选择填空题（每题10分，共5题） 题目1
—How did your meeting go yesterday?
— ____________________actually, it was really frustrating. 选择一项： A. Not so good 题目2
—How can you explain the latest situation? —____________________,I know it is all my fault. 选择一项： A. Sorry 题目3
If demand is rising but the firm __________ from communication failure, then stocks will fall and there will be understaffing.
选择一项： C. is suffering 题目4
I think the primary ______factor is there's been so much absence lately. 选择一项： A. contributing 题目5
He's left now, but productivity hasn't ______that much. 选择一项： C. picked up 题目6
二、完型填空（共50分）
操作提示：通过下拉选项框选择正确的词汇。 What We Have Here: A Failure to Communicate
It is the weirde thing. There are more ways than ever to communicate with people, yet it sometimes seems like it is more difficult to connect — and stay connected — with anyone.
Should you shoot off an email? Tap out a text? Post a private message on Facebook? Write on their Facebook wall? Skype, poke, ping or conjure them up on a digital tin can phone?
And once you reach someone, you wonder: Is he paying attention? How do you know? Even with the techno-ease of countless communication devices, conversations can still be troublesome. Questions are asked and answered out of order. Instructions and directions go half-read. Meetings are botched. Feelings are hurt. 单元自测 3 第一套
一、选择填空题（每题10分，共5题） 题目1
— I am sorry for what I have said to you. 选择一项：
C. Don't think any more about it. 题目2
— Will you help me arrange a meeting with Mr. Brown, please?
选择一项：
C. Sorry I can't. I have to finish my project right now. 题目3
If I take the time to talk with my manager at the beginning of a project, we ______ off to a great start on the same page. 选择一项： A. can get 题目4
I believe that I have a lot to contribute ______ a team environment, and am comfortable in both leadership and player roles. 选择一项： A. to 题目5
The team creates an environment ______ people are comfortable in communicating, advocating positions, and taking action. 选择一项： C. in which 题目6
阅读理解：根据文章内容，判断正误（共50分）。 Tips for Team Building
When you think of team building, do you immediately picture your group off at a resort playing games or hanging from ropes? Traditionally, many organizations approach team building in this way but, then, they wonder why that wonderful sense of teamwork that had been displayed at the retreat or the seminar fails to impact long term beliefs and actions back at work.
I'm not averse to retreats, planning sessions, seminars and team building activities — in fact I lead them — but they have to form part of a much larger teamwork effort. You will not build teamwork by “retreating” as a group for a couple of days each year, instead you need to think of team building as something you do every single day.
? Form teams to solve real work issues and to improve real work processes. Provide training in systematic methods so the team expends its energy on the project, not on trying to work out how to work together as a team to approach the problem.
? Hold department meetings to review projects and progress, to obtain broad input, and to coordinate shared work processes. If there is friction between team members, examine the work processes they mutually own — the problem is not usually their personalities; instead, it is often the fact that the team members haven't agreed on how they will deliver a product or service, or the steps required to get something done.
? Build fun and shared occasions into the organization's agenda — hold pot luck lunches, take the team to a sporting event, sponsor dinners at a local restaurant, go hiking or go to an amusement park. Hold a monthly company meeting, sponsor sports teams and encourage cheering team fans. ? Use ice breakers and teamwork exercises at meetings — these help team members get to know each other, share details about each others lives, and have a laugh together.
? Celebrate team successes publicly. There are many ways you could do this, for instance by buying everyone the same T-shirt or hat, putting team member names in a draw for company merchandise and gift certificates. The only thing limiting you is your imagination.
If you do the types of teamwork building listed above, you'll be amazed at the progress you will make in creating a teamwork culture, a culture that enables individuals to contribute more than they ever thought possible — together. 操作提示：正确选T，错误选F。
1. Team building event is traditionally related to playing games at resort. T
2. The author claims that playing games together is as important as form teams to solve real work issues and to improve real work processes for team building. F
3. “Retreat” in the first paragraph means withdrawal of troops after a defeat. F 4. Ice breaking motivates team members compete with each other. F
5. A good teamwork culture enables individuals make more efforts together. T 第二套
一、选择填空题（每题10分，共5题） 题目1
— I am sorry for what I have said to you. 选择一项：
C. Don't think any more about it. 题目2
— Could I borrow your iPad for a few hours?
选择一项：
B. Sure, here you are. Enjoy your time. 题目3
Regular and concrete feedback is important ______ who is not performing up to her potential. 选择一项：
B. when dealing with a worker 题目4
Team members are ______ as unique people with irreplaceable experiences, points of view, and knowledge to contribute. 选择一项： B. viewed 题目5
In high school, I am equally comfortable______as a member of a team and independently. 选择一项： B. working 题目6
二、阅读理解：根据文章内容，完成选择题（共50分）。 A Teamwork Game
A team of about 35 employees had come together for a team building event. They were a young, bright and enthusiastic team. However, one of their chief problems was the fact that they wouldn't share information or solutions with each other, and the team leader thought they were too focused on themselves and not on the team. As a result, she brought them all into the cafeteria. All of the tables and chairs had been stored away, and fun decorations and hundreds of different colored balloons had been placed around the room.
In the center of the room was a big box of balloons that hadn't been blown up yet. The team leader instructed everybody to pick a balloon, blow it up, and write their name on it, but they had to be careful not to burst the balloon.
Although they were given a second chance if their first balloon popped, they were out of the game the second time round. In the end, about 30 team members wrote their names without their balloons popping. They were then asked to leave the room and, after five minutes, the team leader brought them back in and asked them to find the balloon with their name on it amongst the hundreds of other balloons in