●providing the education, training and feedback required by employees ●holding each person accountable for their results

The key to the performance management process is ‘performance appraisal'. Performance appraisal is simply an evaluation of how well an employee performs his or her job compared to a set of predetermined standards. It is a systematic process of feedback on an employee's work performance, and agreement to future training plans, job goals and job aspirations.

To be effective, a performance appraisal needs to have a set of agreed criteria that will be the basis of feedback as well as of setting future goals. Units of competency provide a very effective tool for setting benchmarks or criteria for work performance. The performance criteria within units of competency can be used as measures to assess against in a performance appraisal or review. 操作提示：正确选T，错误选F。

1. Performance management is a very important part of any quality human resource system. T 2. The aim of performance management is to punish the unqualified employees. F

3. An enterprise can be better placed to meet competitive challenges by providing the education, training and feedback required by employees, for example. T

4. Every enterprise can expect high performance from each employee. F 5. “Performance management” is also called “performance appraisal”. F 第二套

一、选择填空题（每题10分，共5题） 题目1

— I think I have made a great mistake. 选择一项：

C. I don't think so. It's not your fault. 题目2

— Over-the-top? You mean… 选择一项：

A. Well, sometimes your co-workers feel that you are too loud. 题目3

They have come to the conclusion ________ this winter will be even colder than before. 选择一项： A. that

题目4

Please ask the solicitor what his ________ would be to take the case to court. 选择一项： B. fee 题目5

A child's character is greatly influenced by his home ________. 选择一项： B. environment 题目6

二、阅读理解：根据文章内容，完成选择题（共50分）。 How to Handle a Bad Performance Review

Getting a bad performance review can make you feel angry, unappreciated, defeated, and hopeless. But it's not the end of the world. Remember that the way you respond to this appraisal can make all the difference in the next one. Even if you believe that the review is inaccurate and that your boss is completely wrong, you will benefit by reacting in a mature, adult manner. Here are some suggestions: Stay calm. Relax. Breathe. Do not overreact and be objective. Especially, do not say things that will likely be regretted later. Besides, the person giving the performance review may or may not be the one who has written the bad review.

What to Do When Receiving a Bad Performance Review

It's best to listen attentively. And make comments or remarks only when asked for them. Besides, during the performance review, you will be given the chance to respond and may disagree. What to Do After Receiving a Bad Performance Review

Don't be intimidated by the bad performance review and want to quit the job; instead, learn from it. Also, if the organization allows their employees to make a written statement on their own behalf, do make one. It is important for the worker to show why she does not agree with the bed performance review; for instance, an employee may express their different understanding and, at the same time, a willingness to comply with any constructive suggestions. Ways to Improve a Bad Performance Review

A way to improve a bad performance review is to set self-reviews, that is, establish performance standards. Another way to improve a bad review is to learn more about what the manager, supervisor, or boss wants or expects from his/her employees. Learning what it was that caused a bad performance

review helps to improve professional growth and encourages as well as motivates the worker to do better in order to receive a good review next time. 操作提示：通过题目后的下拉选项框选择正确答案。

1. What should you do when you are given a bad performance review? C. Stay calm and listen carefully.

2. What should you do after you are given a bad performance review? C. Learn from the review.

3. What should you do if you do not agree with the bad performance review? B. Make a written statement on your own behalf if it is allowed. 4. How do you improve a bad performance review A. Understand the established performance standards.

5. Why should we understand the cause of a bad performance review? B. Because it encourages and motivates the worker to do better. 单元自测 6 第一套

一、选择填空题（每题10分，共5题） 题目1

— Which of these hats do you want? — _______ . Either will do. 选择一项： A. I don't mind 题目2

— If you don't believe in yourself, no one else will. — _____. Confidence is really important. 选择一项：

C. I couldn't agree more 题目3

Redundancy happens when employees need to _____ their workforce. And as a result, someone gets dismissed from work. 选择一项： C. reduce

题目4

He ordered that nothing ________ until the police arrived. 选择一项：

B. should be touched 题目5

By the end of the year, the sales plan for the next year______. 选择一项：

B. will have been made 题目6

二、完型填空（共50分）

操作提示：通过下拉选项框选择正确的词汇。

On May 27, 1995, our life was suddenly changed. It happened a few minutes past three, when my husband, Chris, fell from his horse as it jumped over a fence. Chris was paralyzed (瘫痪) from the chest down, unable to breathe normally. As he was thrown from his horse, we entered into a life of disability with lots of unexpected challenges. We went from the “haves” to the “have-nots”. Or so we thought. Yet what we discovered later were all the gifts that came out of sharing difficulties. We came to learn that something wonderful could happen in a disaster. All over the world people cared for Chris so much that letters and postcards poured in every day. By the end of the third week in a medical center in Virginia, about 35,000 pieces of mail had been received and sorted. As a family, we opened letter after letter. They gave us comfort and became a source of strength for us. We use them to encourage ourselves. I would go to the pile of letters marked with “funny” if we need a laugh, or to the “disabled” box to find advice from people in wheelchairs or even in bed living happily and successfully. These letters, we realized, had to be shared. And so here we offer one of them to you. 第二套

一、选择填空题（每题10分，共5题） 题目1

— Can I have three days off next week, Mr. Smith? — _____. I can manage without you. 选择一项： B. Of course 题目2

—I'm going to Beijing for a few days. — _______. I wish I could go with you. 选择一项：

C. I really envy you 题目3

He ordered that nothing ________ until the police arrived. 选择一项：

B. should be touched 题目4

All _____ glitters (闪闪发光) is not gold. 选择一项： A. that 题目5

By the end of the year, the sales plan for the next year______. 选择一项：

B. will have been made 题目6

二、阅读理解：根据文章内容，判断正误（共50分）。 Jack Welch Leading Organizational Change at GE

When Jack Welch, the Chairman and CEO at General Electric (GE) retired in 2001, he could look back at a very successful career. He became CEO in 1981 at the age of 45. At that time, GE had a very complex organizational structure with considerably bureaucratic rules.

One of his first changes was to initiate a strategy formulation process with the guideline that each of the businesses should be number 1 or 2 in their respective areas. If this was not the case, managers had the options of fixing the problem, selling their particular business, or closing it. In an effort to streamline the organization, Welch removed the sector level and eliminated thousands of salaried and hourly employee positions.

The restructuring was followed by changing the organizational culture and the managerial styles of GE's managers. One such program was the Work-Out（群策群力）.Groups of managers were assembled to share their views openly in three-day sessions. At the beginning of the meetings, the superior presented the challenges for his or her organizational unit. Then the superior had to leave, requesting the groups