1. provide well designed products. {T; F}

2. place company's interest at the first place. {T; F} 3. understand customer needs. {T; F} 4. satisfy all employees' requirements. {T; F} 5. produce qualified products. {T; F}

标准答案：子问题 1：T; 子问题 2：F; 子问题 3：T; 子问题 4：F; 子问题 5：T

题目17：二、阅读理解阅读下面的文章，根据文章内容判断文章后的句子是正确（T）还是错误（F）。（每题10分）NOTABLE QUALITY MANAGEMENT FAILURES

A Quality Management System (QMS) should clearly

understand customer requirements, and to provide good design, qualified production in an effective and efficient way.?

When the Quality Management System fails to fulfill its function and customer requirements are not met, customers might be upset; management and employees both might be unhappy, but its negative influence is not so wide-spread. Unluckily, some Quality Management System failures do make headlines. Here are three cases of famous quality management failures: 3 MILE ISLAND The worst nuclear disaster in U.S. history broke out at the 3 Mile Island reactor facility in eastern Pennsylvania in March 1979.?Proper controls that should have been developed as part of routine safety procedures were not in place. Then the situation was made worse by human error because of the lack of proper training. The only new nuclear power stations built since that day were the ones already under construction. FORD PINTO The?Ford Pinto?is the most well-known and the worst disaster in the whole U.S. automobile industry in the 1970s. Apparently the entire U.S. auto industry decided to spend the 1970s resting on their laurels after building great cars that sold well during the sixties. Not only were many cars built in the 1970s ugly and poorly designed, they also became very unreliable

after 40-50 thousand miles. The Pinto tops the list of QMS failures because of its dangerous design faults and the questionable ethical decisions made by top management. IPHONE 4 Apple almost lost its dominance in the smartphone market when it became clear that it was difficult to make a call using the much expected iPhone 4. Calls were dropped suddenly and frequently causing wide spread dissatisfaction among loyal customers who had upgraded to the new model early on. Independent tests showed that touching the left side of the case at a certain spot interrupted the signal and dropped the call – not a great feature for a handheld device mainly used to make calls.?Meanwhile Apple continued to deny or minimize the

problem.?As the problem continued to make news headlines, Apple eventually agreed to a “voluntary” recall to correct the problem. All of the above famous quality management failures could probably have been prevented if the principles of a fully functioning quality management system had been in place.

操作提示：句子正确选择下拉选项框为“T”；句子错误选择下拉选项框为“F”。

1. A company should provide well designed products. {T; F} 2. A company should place company's interest at the first place. {T; F}

3. A company should reduce the amount of waste. {T; F} 4. A company should satisfy all employees' requirements. {T; F} 5. A company should produce qualified products. {T; F} 标准答案：子问题 1：T; 子问题 2：F; 子问题 3：T; 子问题 4：F; 子问题 5：T

题目18：Our new school building is __________ construction.: A.under; B.in; C.having标准答案：under

题目19：二、听力理解听对话录音，根据对话内容，找出“COLUMN A”中的各方是如何应对产品质量问题的（每题10分）。 TASK3_TEST.MP3

操作提示：通过下拉框选择题目的正确答案。 COLUMN ACOLUMN B

1. Customers{Trying to understand and solve the problem; Talking to the supplier; Making complaints to the store; Offering

customers an exchange or a full refund; Reporting the quality problem to the manager}

2. The store{Trying to understand and solve the problem; Talking to the supplier; Making complaints to the store; Offering

customers an exchange or a full refund; Reporting the quality problem to the manager}

3. The purchasing department{Trying to understand and solve the problem; Talking to the supplier; Making complaints to the store; Offering customers an exchange or a full refund; Reporting the quality problem to the manager}

4. The manager{Trying to understand and solve the problem; Talking to the supplier; Making complaints to the store; Offering

customers an exchange or a full refund; Reporting the quality problem to the manager}

5. Frank{Trying to understand and solve the problem; Talking to the supplier; Making complaints to the store; Offering customers an exchange or a full refund; Reporting the quality problem to the manager

标准答案：子问题 1：Making complaints to the store; 子问题 2：Offering customers an exchange or a full refund; 子问题 3：Talking to

the supplier; 子问题 4：Trying to understand and solve the problem; 子问题 5：Reporting the quality problem to the manager

题目20：二、完型填空（每空10分）。操作提示：通过题目中的下拉选项框选择恰当的词语补全填空。

Total Quality Management (TQM)

Total Quality Management (TQM) is a {comprehend; comprehensive; comprehension} and structured approach to organizational management that seeks to improve the quality of products and services {with; through; in} ongoing refinements in

response to continuous feedback. TQM requirements may be defined separately for a particular organization {or; and; as} may be in adherence to established standards, such as the International Organization for Standardization's ISO 9000 series. TQM can be applied to any type of organization; it originated in the manufacturing sector and has since been adapted for use in almost every type of organization imaginable, {among; besides; including} schools, highway maintenance, hotel management, and churches. As a current focus of e-business, TQM is based on quality management {from; to; at} the customer's point of view.

标准答案：子问题 1：comprehensive; 子问题 2：through; 子问题 3：or; 子问题 4：including; 子问题 5：from

题目21：—________________ about it now?

—Every time a customer has complained we've followed our store policy and offered them an exchange or a full refund.:

A.What's the plan; B. What's be doing; C.What's being done标准答案：What's being done

题目22：A Chinese company is going to _______ over the well-known Japanese company TOSHIBA

Corporation. A.get;B. take; C.turn标准答案：take

题目23：二、听力理解听对话录音，根据对话内容完成下方题目（每题10分）。 TASK3_TEST.MP3。

操作提示：通过题干后的下拉框选择题目的正确答案。 1. What is the product they are talking about? {A; B; C} A. Skirts. B. Shirts. C. Materials.

2. What is the problem with the product? {A; B; C} A. Quality. B. Color. C. Quantity.

3. Who first finds out the problem? {A; B; C} A. The supplier. B. The customer. C. The store.

4. Who first receives the customer's complaints? {A; B; C} A. The supplier. B. The manager. C. The store. 5. What is the source of the problem? {A; B; C} A. The purchasing department. B. The store. C. The supplier.

标准答案：子问题 1：B; 子问题 2：A; 子问题 3：B; 子问题 4：C; 子问题 5：C