精品文档

Reading Comprehension

Directions: there are four passages in this part. Each passage is followed by some questions or unfinished statements. For each of them there are four choices marked A, B, C, and D, you should decide on the best choice and mark the corresponding letter on the answer sheet with a single line through the center.

1

As we know, it is very important that a hotel pays attention to the training of its staff, as there exist many weak parts in its various departments. Staff training must have a purpose, which is defined when a hotel considers its training needs, which are in turn based on job descriptions and job specifications.

A job description should give details of the performance that is required for a particular job, and job specification should give information about the behavior, knowledge and skills that are expected of an employee who works in it.

When all of this has been collected, it is possible to make a training specification. This specifies what the training department must teach for the successful performance of the job, and also the best methods to use in the training period.

。

1欢迎下载

精品文档

There are many different training methods, and there are advantages and disadvantages of all of them. Successful training programs depend on an understanding of the difference between learning about skills and training in using them. It is frequently said that learning about skills takes place “off the job” in the classroom, but training in using these skills takes place “on the job”, by means of such activities as practice in the workshop.

It is always difficult to evaluate the costs and savings of a training program. The success of such a program depends not only on the methods used but also on the quality of the staff who do the training. A hotel can often check on savings in time and cost by examining the work performed by the staff who have completed a training program. The evaluation of management training is much more complex than that.

1. To be successful in our training program, we must understand the difference between ___________________. A. a job description and a job specification B. what is taught and how it is taught

C. learning about skills and training in using them D. the saving in time and the saving in cost

2. The success of a training program depends on ______________.

。

2欢迎下载

精品文档

A. the places where the training takes place

B. the correct evaluation of the costs and savings of the program

C. the performance of the workers and technicians receiving training

D. the training methods and the quality of the training staff 3. What does a training specification specify? A. The performance required for a certain job.

B. The behavior, knowledge, and skills expected of an employee. C. The training contents and methods used. D. The costs and savings of the program.

4. According to the passage, which of the following is true? A. All staff members need training now and then.

B. Training in using skills and learning about skills usually happen at the same time.

C. It is easier to evaluate the training of staff than to evaluate management training.

D.A training specification is only based on the information collected from a job description.

5. Which of the following would be the best title of this passage?

A. Staff Training B. Management Training

。

3欢迎下载