摘要

随着市场经济的发展，客户在市场交易中的地位越来越重要， 个人化的服务已成趋势，提供舒适的服务环境已成竞争的重要手 段。多窗口类别的服务往往让人无所适从，客户盼望只排一个队， 只接受“一对一”的服务。营业窗口是形成银行、电信、航空、 医院等企业的公众形象的重要因素，因此，排队管理系统应运而生， 它彻底解决了银行、医院等服务性企业普遍存在的站立等候、服 务无序的问题，深化并完善了服务的质量 [1]。市场上已有成品的 排队机系统，但存在系统庞大、结构复杂、维护管理不便、成本 普遍较高等缺陷。本文以价格低廉的单片机为系统主控 CPU，设 计并研制出体积小、结构简单、可靠性高、维护操作方便、性价 比较高的银行排队系统。

关键词：

Abstract

With the development of market economy, customer deals in the market in an increasingly important position,Personalized service has become the trend, provide comfortable service environment has become important competition in the handSection. Multiple window class service people often do not know what course to take, the customer expectation ranked only one team,Only accept the\service. Open window is formed in banks, telecommunications, aviation,Hospitals and other enterprises of the public image of the important factors, therefore, the queue management system emerge as the times require,It solve the banks, hospitals and other service enterprise exists generally, clothes standAs the disorder problem, deepen and improve the service quality of [1]. The market has been finishedQueuing system, but there is huge systems, complex structure, inconvenient maintenance, costIs generally higher defect. Based on the low-cost microcontroller as the main control system CPU, setDesign and development of small size, simple structure, high reliability, easy maintenance, priceComparison between high banks queuing system.

目录

摘要 ........................................................ 1 第一章 绪论 ................................................ 4 1.1 简介 .............................................. 4 1.2 设计要求 .......................................... 4 第二章 总体方案 ............................................. 5 2.1 功能分析 .......................................... 5 2.2 方案阐述 .......................................... 5 2.3 总体设计方案 ...................................... 6 第三章 硬件设计 ............................................. 7 3.1 键盘及 LED指示灯模块 .............................. 7 3.2 液晶显示模块 ...................................... 7 3.3 键盘显示模块 ...................................... 7 3.4 语音播报模块 ...................................... 9 3.4 系统时钟模块 ..................................... 11 3.5 票号打印模块 ..................................... 12 3.6 地址设置模块 ..................................... 13 3.7RS-485通信模块 .................................... 14 第四章 软件设计 ............................................ 15 4.1 系统总体软件运行流程图 ........................... 15 4.2 键盘显示模块 ..................................... 16 4.3系统时钟模块...................................... 17 第五章 结论 ................................................ 20

致谢 ....................................................... 21 参考文献 ................................................... 22 附录一 总体电路 ............................................ 23 附录二 程序 ............................................... 24