酒店前台收银常用服务英语

Check in 入住

1) How would you like to pay the deposit, in cash or by credit card? 您怎么付押金，现金还是信用卡?

2) You must pay 1000 yuan as a deposit. 您必须付1000元作为押金。

3) As a hotel policy, we require one day’s room charge as deposit for guests without a reservation.按照酒店规定，没有预订的客人得付一天房费作为押金。 4) we’ll refund the money you overpaid when you check out. 您离店时，我们会退还您多付的钱。

5) Here is your receipt, and please keep it, you need to show it to us when you check out. 给您收据，请保管好，你离店时得出示它。

6) And you also need to take care of your key, you have to return it to us when you check out. 您得好好保管它，您离店时必须归还给我们。 7) Thank you, and hope you will have a good stay in our hotel. 谢谢，希望您过得愉快。

A. Check out for individual guest 为散客退房

1) Good morning, sir, do you check out? 早上好，您退房吗?

2) Do you want to check out or keep key here?您想要离店还是要保管钥匙? If you check out before 6:00pm, you will pay half day charge. 六点之前退房， 得付半天房费。

If you check out after 6:00pm, you will pay full day charge. 六点之后退房，付一天房费。

1

Could you give me your room number, please? 能告诉我您的房间号码吗?

May I have your name and your room number? 能告诉我您的姓名和房间号码吗?

May I have you room key, please? 能给我您的房间钥匙吗?

Did you take anything from the mini-bar?/Did you use the mini-bar of your room? 请问您房间里的酒水有没有用过?

Have you signed any chits in the last hour? 您在结帐前一小时是否签过任何帐单?

10) Is your luggage down yet, sir? Could you check out after your bags have been brought down, please?

先生，您的行李是否已拿下来了?请您等行李拿下楼后再结帐好吗? 11) Let me figure it out /Let me calculate that for you. 我来把您的帐算出来。

12) Shall I draw up your bill for you? 我把您的帐单开出来好吗?

13) Your final bill has not reached our department yet, sir. would you please wait a moment while I chase it down?

先生，您最后的帐单还没送到。请稍等，我去将它调来。

14) Just a moment, please. Room attendant is checking your room. 请稍等，客房服务员正在查房。

15) Would you like to check and see if the amount is correct? 请检查一下数目是否正确。

2

16) I’ll check our accounts. Just a moment, please. 我检查一下我们的帐目，请稍等。

17) This is your bill, check it please, if it is correct, please sign your name. 这是您的帐单，假如对的话，请签名。

18) Can I check the details for you, please? /Let me break it down for you. 请让我为您查对帐单好吗?

19) That first number is your room number. 第一个数字是您的房间号。 20) The second entry is the restaurant. 第二行是餐厅的帐。 21) Item 6 is your room charge. 第六项是电话费。

22) Item 7 is the cost for the phone calls. 第七项是房费。 23) That charge is for drinks taken from the mini-bar. 那笔是饮用房间冰箱内饮料的费用。

24) The service charge is included in this bill. 服务费包括在内。 25) What would you like to pay, in cash or by credit card? 您想怎么付帐，现金还是用信用卡?

26) In what form will payment be made? 用什么方式付帐?

27) We accept the following credit cards…… 我们接受这些信用卡…… 28) Show me your credit card, please. 请出示您的信用卡。 29) May I see your credit card? 我能用一下您的信用卡吗?

30) My I imprint/have a print of your credit card? 可以刷一下您的信用卡吗? 31) I’m afraid we don’t accept…cards, but we do accept these.(point to credit card display)

很抱歉我们不接受…卡，但是我们接受这些(指向信用卡牌)

3