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前台常用英语句子
1. What kind of the room would you like to book? A double or a single?
请问您需要什么类型的房间？单人房还是双人房？ 2. For which date would you like to book? 请问您要预订哪一天的？
3. Hold the line please; let me check our room availabilities for those days. 请别挂线，我查询下那天是否有房间
4. Sorry to have kept your waiting. Yes, we have a vacancy for those days. 不好意思让您久等了，我们那天有空房
5. The room rate is RMB xx include breakfast and surcharge. 房价是ＸＸ包含早餐服务费。
6. The price is RMB xx. We can offer a special discount to you that is RMB xx. It was after x% off discount.
房价是ＸＸ，我们为您提供Ｘ％折扣，折后价是ＸＸＲＭＢ。
7. Let me repeat your reservation. You book one deluxe room for one night from 6/Jun-7/Jun for Mr. Lee. The price is RMB xx include breakfast and surcharge. 我重复一下您的预订，李先生您预订的是豪华房一晚，６月６日入住６月７日退房，房价是ＸＸ包括早餐服务费。
8. Your reservation has been confirmed. We are looking forward to serving you. Thank you!
您的预订已经确定了，我们期待为您服务，谢谢！ 9. Do you have a reservation? 请问您有预订吗？
10.Please wait some minutes, Let me find your details from the computer. 请您稍等，我在电脑上查询下您的详细资料。
11.Yes, sir. I found your reservation. A deluxe room for one night as RMB x/per night. 是的，先生，您预订的是豪华房住一晚，房价是ＸＸＲＭＢ。 12.Would you prefer smoking or non-smoking room? 请问您需要吸烟楼层还是无烟层呢？
13.Please fill in the registration form and sign your signature. 请在表格上填写您的资料并签名。
14.Would you like to pay by credit card or cash for the deposit? / How would you like
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to settle your account?
请问您是用信用卡还是现金付押金？／ 请问一下您的付款方式？（如何支付） 15.Sorry sir. We don’t have any spare room today. / The hotel was fully booked today. 对不起先生，我们今天没有空房。／ 今天预订已满。
16.Would you mind we recommend another hotel to you. / Would you mind we put you on the waiting list, we will inform you advance if we have the spare room. 你需要我们推荐另一家酒店给您吗？／ 您介意我们把您的预订放在等候名单里吗？一旦有房我们会马上通知您的。
17.May I have your phone number and fax number? 您可以告诉我您的电话号码及传真号码吗？
18.The room only hold for you until 18:00 cause of it’s non-guarantee. If you want to keep it longer. We suggest you pay for one night charge to guarantee it. 无担保的房间为您保留到18:00，如您需延迟入住时间，建议您支付一晚的房费作担保。 19.If the room was guaranteed. We will charge the first room night fee even you are no-shown or cancelled.
已作担保的房间，在您预订未到或取消的情况下，我们还是需收取一晚的房间费用。 20.Here is your room key and breakfast coupon. The bellboy will show you to your room. We hope you will enjoy your stay with us.
这是您的房间钥匙及早餐券，行李生会带您到房间，希望您居住愉快。 21.The breakfast is from 7:00-10:00am in western restaurant. 早餐用餐时间是从7:00-10:00am在西餐厅
22.Please hold the line; I will transfer your call to the room. 请别挂线，我帮您转到房间去。
23.Can I confirm your actually departure date? 我可以确认一下您的离店日期吗？
24.The room key is up to 12:00 o’clock. Please come down to the reception to change a new key.
房间钥匙卡在１２点前有效，请您到前台更换新的匙卡。
25.Your balance is not enough, Please come down to cashier counter to pay more deposit. 你的余额已不多，请您到前台收银支付押金。
26.Because your room is booked by travel agent, So that if you want to extend your staying as the same price, Please contact the agency to send your extension fax
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to our hotel. Otherwise we will charge you as hotel rack rate.
因为您的房间是通过旅行社代订的，如果您想以同样价格入住，需联系旅行社传真相关订房资料，否则我们会以酒店价格收取。
27.Certainly, I will send up someone to your room. / Certainly, I will bring it to you right away.
好的，我叫人到您的房间。／好的，我马上送到您的房间。
28.Have a nice day! / Have a good night. / Have a good journey! 祝您愉快！祝您晚安！祝您旅途愉快！
29.Sorry sir. I can’t understand it clearly. Please repeat it slowly and loudly. 不好意思先生,我不是很明白,请您重复（说慢点／大声点）好吗？
30.Sorry sir. I don’t understand it, please wait a moment. I will bring my manager to you.
不好意思先生,请您稍等,我叫我们经理过来帮您.
31.Don’t worry sir. Our manager will help you to solve to problem. 请不要担心先生,我们经理会帮您解决问题. 32.This only for guarantee. It’s not for charge. 这不是用于付房费的,而是押金.
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