肆PART TWO 第二部分
肄FOR FRONT OFFICE DEPARTMENT
衿前厅部用语
蒇Taking Reservations 接受预定
1. 2.
膆Good morning. Crowne Plaza Suzhou Reservation. May I help you?
蒅早上好。苏州中茵皇冠假日酒店预定处。请问有什么可帮您的吗？
3. 4.
蒀薁What kind of room would you like? We have deluxe suites, suites, double rooms and single rooms.
请问您要什么样的房间？我们有豪华套房、套房、双人房和单人房。
5. 6.
芆May I have your name, please? 请问您尊姓大名？
7. 8.
薂How long will you be staying here? 请问您将在这儿住多久？
9.
10. 芃May I know your arrival and departure dates? 请问您的到店和离店日期？ 11.
12. 艿Just a moment. I will check if there a room available. 请等一下。让我查一下是否有空房。 13.
14. 莆Could you give me the flight number, please?
羃您能否告诉我你的航班号码？
15.
16. 螀I’m sorry to say all the rooms are booked up during the period.很抱歉，在这（您要房）期间所有的房间都订满
了。 17.
18. 羈We can either put you on the waiting list or find you a room in a nearby hotel.
膂我们可以把您列入候房名单，也可以把您安排在附近宾馆
聿the Central Switchboard 总机服务
19.
20. 膈Good morning!(Greeting) Crowne Plaza Suzhou.（Hotelname）Tina is speaking(self indroduce).
蒂How may I help you?(Offerring) 早上好！苏州中茵皇冠假日酒店，我是Tina，有什么需要帮助的吗？
21.
22. 节I’m sorry. This is not the reservation department. I’ll try to transfer your call, please hold on.
蒀对不起，这里不是预定部，我帮您把电话转过去，请稍等。
23.
24. 蚆Just a minute, please. I’ll put you through to his room. 请稍等，我帮您把电话转到他的房间。 25.
26. 薅Hold the line, please. I’ll connect you to his room. 请别挂电话，我帮您把电话转到他的房间。 27.
28. 莂Sorry, the line to his room is busy. 对不起，他房间的电话占线。 29.
30. 蚇There is no answer. 没有人接电话。 31.
32. 莈I’ll try to switch you to another room. 我帮您把电话转到别的房间。 33.
34. 芄I’m sorry, but I can’t transfer you call. Would you mind dialing again, sir?
蒁对不起，我没法转您的电话，您可以再拨一次吗？
35.
36. 肈Sir, you’re through now. Go ahead, please. 先生，您的电话已经接通了。请讲话。 37.
38. 螆Could you speak a little slower (louder), sir? 您可以讲慢（大声）一点吗？ 39.
40. 肃I’m sorry. You’ve got the wrong number. 对不起，您打错电话了。 41.
42. 蒁Please wait a moment, I’ll check.. 请稍等，我查一下。 43.
44. 葿Thank you for calling. 感谢您打电话过来。 45.
46. 薈Please dial 9 first for outside calls. 打外线电话请先拨9。 47.
48. 膆The extension number is the same as your room number. 电话分机号码和你房间号码一致。 49.
50. 薁Anyone in our hotel can ask for a wake-up call. 每位住店客人都可以要求叫醒服务。 51.
52. 袀When would you like me to call you? 请问您要我何时叫醒您？
羆At the Reception Desk 在接待处
53.
54. 袅Welcome to our hotel. May I help you? 欢迎到我们酒店。我能为您做点什么？ 55.
56. 蚁Do you have a reservation? 请问您预定过吗？ 57.
58. 芁May I know your name and room number? 您能告诉我您的名字与房号吗？ 59.
60. 蚈Just a moment, please. Let me check the arrival list. 请稍候。我查一下到客单。 61.