（二）小演讲
本部分考试为小演讲。每个考生分别会得到一张带有三个不同题目的卡片，每个考生的题目都不相同。三个题目各有侧重点，其中一个题目适合商务经历有限的考生，一个题目适合略有商业经验的考生，还有一个题目适合比较熟悉商业某领域运作的考生。因此考生应当认真审题，以选择适合自己的那一个题目。考生选完题后准备一分钟，然后根据题目要求和所附有的两三点提示作一分钟的简短发言。每个考生做完发言之后另外一位考生要根据他刚才的发言对其提出一个问题。 这一部分所涉及的范围相当广泛，但大多数与商务有关，考生应注意商务运作中各环节具体操作的重要性及其原因，如公司员工参加培训班的重要性应当从哪些角度去分析、选择公司驻地应有哪些重要性等。 1. 应试技巧：
（1）充分利用准备时间，仔细审题，罗列自己的主要观点和论点。
（2）演讲结构要完整，引题，观点陈述和结尾要清晰，衔接自然，有逻辑性。 （3）论点论据要充分，将论点充分展开，不可一味的重复论点。
（4）如果想不到更多的论点，在一分钟之内能就一方面发挥拓展开来也可以得到理想成绩。因此，考生在这部分的观点论述不见得要面面俱到，只要能够清晰明了、有理有据地去表达即可。 2. 考试演示 考题：
A. What is important when...? Motivating staff ? financial benefits
? career development opportunities
B. What is important when...? Satisfying customers ? a good after-sales team
? more communication with customers
参考答案： Sample A:
Well, I'm very interested in this topic -- what's important when motivating staff. Personally, I think there are three main important factors: financial benefits, career development opportunities and an easy-going boss.
Firstly, the financial benefits should be the most important factor. They may include good salary, bonus and other perks. As we know, most people work to live instead of working for fun. And also as the saying goes, money can make the mare go, so money is very important in motivating staff. Secondly, career development opportunities are quite important. Actually, there is nobody who does not want to be promoted. If staff cannot see any good career prospects, they will probably quit the job. Finally, an easy-going boss is also important. Nobody wants to work with a difficult boss.
To sum up, financial benefits, career development opportunities and an easy-going boss are important in motivating staff.
Sample B:
Well, I'd like to talk about the important factors that contribute to customers' satisfaction.
First of all, we need a group of excellent after-sales service team. It is true that it is not easy to meet the needs of every customer, but our responsibilities involve handling customers' complaints and trying every means to solve their problems. In order to have an efficient group of after-sales service team, we must organize some staff training courses. In addition, we need to carry out surveys on customers about whether they are satisfied with our products and in what aspects they are dissatisfied. Based on the result of the surveys, we can make improvement.
In a word, more communication with customers and a good after-sales team can help improve customer service.
3. 实用表达法 （1）引出话题
第二部分的考题一般都是以What is important when…引出的，问的是做…时要考虑的因素。因此引题部分可以如此表达：
Well, when it comes to…several vital factors must be taken into account. As we all know, many factors must be considered when… The purpose / aim / subject of my talk is to provide… I’m going to talk about… （2）正文罗列观点：
First... second.., third.., at last
Firstly... secondly.., thirdly.., lastly...
First of all.., then.., next.., after that.., finally... （3）解释观点 In this way,
To put it another way, In other words, That is to say, （4）阐述原因 Due to Thanks to On account of Because of As a result of （5）阐述后果 As a result
As a consequence Consequently Therefore, （6）举例：
For example / instance...
A good example of this is... （7）过渡
And / Then / Besides And of course
On the other hand, But more than that, Not only that, What’s more,
But most importantly, But above all, Last but not least, （8）总结：
All in all / In short / In a word / In brief,
In conclusion / On the whole / Altogether / To cut a long story short To summarize, there are three main points.
Now, to sum up, I have covered three main points in my presentation.
In conclusion / In short / In a word, I have covered three main points in my presentation.