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Unit 6
Lead in > Task 1 Basic listening practice CDACB
Listening in > Task 1 ABAABAA
Listening in > Task 2 BCCAD
Listening in > Task 3 CAACB
Let's talk > Task 1 (1) 900
(2) customer calls (3) 70
(4) human resources (5) supported (6) customer-facing
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(7) place (8) two
(9) right people (10) realistic Let's talk > Task 2
(3) Candidates have a telephone interview that would last somewhere in the region of 15 minutes.
(2) Candidates come to have a tour of the centre. They get to see the role, see how it feels, and feel the culture of the company. (1) Candidates complete an application form.
(4) Candidates have a two-hour assessment consisting of a role-play which looks at their customer service ability and a competency interview.
Let's talk > Task 3
Further listening and speaking > Further listening > Task 1 (1) coast (2) impressed
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(3) shipping company (4) cargo
(5) communication skills (6) essential (7) asset (8) team spirit (9) her age (10) her parents
Further listening and speaking > Further listening > Task 2 BAABA Task 3 CCBAD
Further listening and speaking > Viewing and speaking > Task 1
(1) selection (2) pressure
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