members.
The Winners Club is a great choice for teenagers. And it is so easy to join. Simply fill in an
application form. You will have to get permission from your parent or guardian (so we can organize that cool key-card) but it is easy. We can't wait to hear from you. It's the best way to choose to be a winner!
47. The services of the Winners Club are only provided for ________. A. adults B. teenagers C. parents D. winners 48. When can you get to your money account? A. Only on work days. B. 24/7.
C. 7 hours a day. D. Only on weekends.
49. The Winners Club offers some convenient services Except ________. A. managing your account at home B. using handy tellers
C. using the phone and the Internet D. borrowing money from the bank 50. The purpose of giving free magazines is to .
A. catch your attention to the bank B. express your ideas and opinions C. help you make more money D. tell interesting stories 51. It is easy to join the Winners Club because you .
A. don’t need to get permission from your parent B. only need to pay small fees
C. may simply fill in an application form D. may simply makes a phone call to the bank
C
It's 7:45 in the morning, and 26-year-old Steve Clarkson is going to work. He puts on his jacket,
and picks up his mobile phone and laptop. As he leaves the house, he turns on his MP3 player and puts on his headphone. He is ready to go.
Today, for millions of people, gadgets like Clarkson's are a normal part of life. \ a magazine, and I'm usually not in the office. My mobile phone and laptop help me to do my work both on the road and at home,\ or surf the Web, using their mobile phones.(58) Tina Fang is studying photography in New York City. \ they can save your money in the long run. I have a digital camera. I can use it to take eighty pictures and shoot videos at the same time. I listen to music on my MP3 player, and I can download and read books on it, too. I use the camera and MP3 for both learning and fun. \
It's now 9: 45. Steve Clarkson gets an e-mail from his 17-year-old sister. She has a gadget that lets her send e-mails, play games, and take notes. She is in class right now. \ to stop playing, and pay attention, \ distract (分散注意力) people, too.\
52. What does Steve do when he leaves his house? A. He puts on his shirt. B. He puts down his mobile phone. C. He turns on his MP3 player. D. He turns down his headphone. 53. What is Steve’s profession?
A. A Web engineer B. A clerk in an office
C. A reporter for a magazine D. A photographer in New York City 54. Tina Fang uses her digital camera to _____.
A. take pictures and shoot videos B. listen to music C. download and read books D. in case
55. When Steve gets an e-mail from his sister, she is ______.
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A. on the way home B. on the playground C. at home D. in class 56. Which of the following is the best title for the passage?
A. Modern Technology B. Gadgets for work and play C. Life without Digital Products D. A Meaningful Day
第六节 在本节中，你将读到两个分别来自阅读理解B和C篇中有下划线的句子，请根据上下文把他们翻译成中文，并将答案写在答题卡卷对应处。
57. This could be your pocket money or your pay from your part-time job!
58. Today many people can check e-mails, send messages, or surf the Web, using their mobile phones. 第七节 在本节中，你将读到一篇短文。根据所给内容在短文后表格中的空格处填入一个
恰当的词，并将答案写在答题卡卷对应处。每空一词
To better communicate with a complaining customer, use the following steps to help you handle and solve the problem.
Firstly, listen carefully and write down any names, dates, and major points of the complaint.
Secondly, think twice before making promises. Express your regret for his or her dissatisfaction and any inconvenience he or she may have experienced, but think before you give any promise--- because nothing annoys customers more than a broken promise.
Thirdly, cheek the facts. Make sure the information the customer has given you is correct and work out solutions by yourself.
The last step is to offer solutions. When the customer complains, you should always offer him or her a solution to the problem. If you cannot directly fix the problem, offer the customer something else to try and keep him or her satisfied. There are many different types of solutions which could turn a disappointed customer into a happy one, such as, to offer a replacement, refund the money, offer a repair, offer a discount on the next purchase, and apologize for the inconvenience caused. How to Communicate with a Complaining Customer Step 1 Step2 Step3 Step4 Listen carefully and 59 notes. Think it over 60 making promises. Make sure that all the information is 61 . Don’t solve the problem directly but offer something else to try and keep the customer 62 . 第三部分 书面表达（满分20分）
假如你是李勇，将于今年六月从职业中学毕业，想在好朋友张文所在的城市工作。 现在给他写一封信，告诉他你的想法，并希望能获得一些建议。该信件必须包含以下要点： 1. 你学的专业是市场营销（Marketing）,并读了很多关于市场营销方面的书籍。 2. 要找一份销售助理的工作。把所学的知识用于实践。 3.希望未来的工作单位能够为自己提供晋升的机会。 4. 希望张文尽快回信。 注意：1.. 词数为80-100词。
2. 注意写信格式
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江苏省2014年普通高校对口单招文化统考
一、参考答案
Ⅰ.语言知识运用（共10小题，每小题1分，共10分）
1 2 3 4 5 11 12 13 14 15 D B C C D 10 A D C A B 16 17 18 19 20 6 7 8 9 D D A B C B A D C A 21 22 23 24 25 B B D B A 26 27 28 29 30 A C E D B 31 32 33 34 35 C A B D A 36 37 38 39 40 C A D D B Ⅱ.完型填空（共30小题，每小题0.5分，共15分） III．阅读理解（共15小题，每小题2分，共30分） 41 42 43 44 45 参考范文
C 46 A 47 C 48 A 49 D 50 A 51 B 52 B 53 D 54 C 55 C 56 C 57 C 58 A 59 D 60 B Dear Zhang Wen,
I’m writing to ask you for some advice on my future job.
I’m going to graduate from the vocational school this June. I’m majoring in Marketing, and I’ve read a lot of books on marketing in my spare time. I want to work as a marketing assistant so that I can put what I have learned into practice. I’d like to find a job in the city where you live and I also hope that the company can offer me a chance to move ahead.
I’m looking forward to learning from you.
Yours faithfully, Li Yong
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