IT售前咨询白皮书
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目 录
1 前言 ..................................................................................... 6 2 售前咨询及定位 .................................................................... 9 3 售前咨询路线框架 .............................................................. 13
3.1 计划与准备阶段...........................................................................................................14
3.1.1 输入 ....................................................................................................................14 3.1.2 工作内容 ...........................................................................................................14 3.1.3 输出 ....................................................................................................................16 3.1.4 注意事项 ...........................................................................................................16 3.2 业务理解阶段 ...............................................................................................................16
3.2.1 输入 ....................................................................................................................16 3.2.2 工作内容 ...........................................................................................................16 3.2.3 输出 ....................................................................................................................17 3.3 解决方案阶段 ...............................................................................................................18
3.3.1 输入 ....................................................................................................................18 3.3.2 工作内容 ...........................................................................................................18 3.3.3 输出 ....................................................................................................................18 3.4 项目商务阶段 ...............................................................................................................19
3.4.1 输入 ....................................................................................................................19
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3.4.2 工作内容 ...........................................................................................................19 3.4.3 输出 ....................................................................................................................21 3.5 项目实施阶段 ...............................................................................................................21
3.5.1 输入 ....................................................................................................................21 3.5.2 工作内容 ...........................................................................................................21 3.5.3 输出 ....................................................................................................................22
4 理解客户业务 ..................................................................... 23
4.1 业务战略 .......................................................................................................................24 4.2 业务模式 .......................................................................................................................25 4.3 组织架构 .......................................................................................................................26 4.4 业务流程 .......................................................................................................................27 4.5 作业程序 .......................................................................................................................28
5 分析客户需求 ..................................................................... 30
5.1 软件需求层次 ...............................................................................................................31 5.2 UML与相关模型 .........................................................................................................31
5.2.1 UML概述 ..........................................................................................................32 5.2.2 用例模型 ...........................................................................................................33 5.2.3 顺序模型 ...........................................................................................................34 5.2.4 活动模型 ...........................................................................................................35 5.2.5 类模型 ...............................................................................................................36 5.3 用UML进行需求分析 ...............................................................................................37
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