Basic English Training Workbook
PERFORMANCE THROUGH PEOPLE
PERFORMANCE . PASSION . ATTITUDE . EMPOWERMENT . PROFESSIONALISM
Greeting 问候 - Good morning/ afternoon/ evening, sir/ madam! 早上好/下午好/晚上好，先生/夫人！ - How are you today, sir? 您好吗，先生？ - How do you do! 您好吗？
- How are you (doing)? 最近好吗？
- Nice to meet/see you! 很高兴见到你！
Welcome 欢迎 - Welcome to Kempinski Hotel Dalian! 欢迎光临大连XX饭店。
- Welcome to our restaurant. - 欢迎光临本餐厅。
- We’re glad to see you again. - 很高兴见到您。
Asking/inquiring 询问/征询 - - - - - - - - - -
May I have your name, please? 可以告诉我您的名字吗？ Your initials, please? 请告诉我您姓名的首字母。
May I have your signature here, sir? 请您在这里签字。
Would you like to leave a message? 您需要留口信么？ I beg your pardon? 您能再说一遍么？
- - - - - - - - - - - -
What do you think of our service? 您觉得我们的服务怎么样？
May I know your name/room number? 能告诉我您的名字/房号么？
May I know whom I’m talking to? 请问您是哪位？（打电话时用）
May I be of (your) service, madam? 请让我为您服务，夫人。
May I recommend our xx to you, sir? 先生，我向您推荐xx。 How about a xx? xx怎么样？
Would you like me to book you a xx? 为您预订xx，可以吗？
Would you like to sit by the window? 您喜欢坐窗边的位置吗？
Would you like to have a cup of tea? 您来一杯茶吗？
Is there anything else I can do for you, madam? 夫人，您还有什么需要吗？
Expressing good wishes祝福 - Have a pleasant stay with us, Sir. 愿您和我们共度好时光。
- Have a nice day/ a pleasant evening/ a good weekend! 祝您今天/今晚/周末愉快！ - Enjoy your stay/ day. 祝您愉快！
- Happy New Year/ Birthday! 新年/生日快乐！ - Merry Christmas! - 圣诞快乐！