what you care about. Don't hide behind a computer and only interact with people electronically – see them face to face and voice to voice, and interact with them in a real, substantial way. In today's environment, where people are often burned out, it's important for employees to have a personal connection with you and the work you believe in. Show the people that work for you that you're engaged and that you care about them and their work.
5. Listen with your eyes as well as your ears. Effective communication is a two-way process, and good leaders know how to ask good questions, and then listen with both their eyes and their ears. Because you are in a position of authority, others may be reluctant to express their real opinions to you directly. You won't always get direct feedback, so you need to also be able to read between the lines and look for the non-verbal cues. 操作提示：正确选T，错误选F。
1. Communication and leadership don't always go hand in hand. F
2. The say-do gap happens when people misunderstand their leader's intention. F 3. Using technical jargon makes a leader convincing. F 4. Communicating sincerely is always the best. T
5. Observation is as important as communication when you want to know what people really think. T 第二套
一、选择填空题（每题10分，共5题） 题目1
—How did your meeting go yesterday?
— ____________________actually, it was really frustrating. 选择一项： A. Not so good 题目2
—How can you explain the latest situation? —____________________,I know it is all my fault. 选择一项： A. Sorry 题目3
If demand is rising but the firm __________ from communication failure, then stocks will fall and there will be understaffing.
选择一项： C. is suffering 题目4
I think the primary ______factor is there's been so much abs