2016高考英语二轮阅读理解训练七十集之连载（7）
2016高考训练题。阅读理解。
阅读下列短文，从每题所给的四个选项（A、B、C和D）中，选出最佳选项。 Suleman Dawood School of Business
\a part of the community dedicated to excellence and knowledge creation.\ Lahore University of Management Science is a premier institution known for its academy excellence. It offers a diverse range of undergraduate, graduate and doctoral programs in the areas of management, computer science, computer engineering, economics, law and social science.
?Suleman Dawood School of Business (SDSB) of the University is recognized as one of the most prestigious (有声望的) business schools in the region. SDSB offers programs at the graduate (MBA, EMBA) and the undergraduate (BSc Accounting and Finance) levels and also offers executive education(执行教育). The school is now ready to launch a world-class PhD programme. Faculty (全体员工)Positions
With a record major sponsorship, SDSB is embarking on (着手) a major expansion and is looking for highly competent faculty members committed to student development and research. Both permanent and visiting faculty positions are available at the Professor, Associate Professor and Assistant Professor levels. Candidates with a PhD from a reputed university and a track record of academic excellence will be preferred. Subject Areas ?Accounting
?Information Systems and E-business ?Finance ?Strategy ?Markegy ?Marketing
?Supply Chain Management
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?Production and Operations Why Join LUMS
?Opportunity for professional growth and development ?State-of-the-art teaching and research facilities
?Connections with other centers of academic excellence abroad
?Opportunity to help shape the future of education and research in the region ?High quality student intake
?An institute committed to merit and excellence
?Faculty recruited（征募) from the finest universities of the world ?Culture of openness ?Competitive remuneration (报酬) package ?Excellence on-campus housing facilities for faculty members
Applicants should forward their letter of interest and detailed curriculum vitae (个人简历) with a passport size photograph to the following address; Convenor, SDSB Faculty Search Committee Suleman Dawood School of Business
Lahore University of Management Science, Opposite Sector U, D.H.A. Lahore, Pakistan Email: sdsbfacultyiobs@lums.edu.pk URL： www. lums. edu. pk
1. From the text, we can learn that_ . A. SDSB is known for its academic excellence B. SDSB is one of the schools in LUMS
C. LUMS is one of the most famous business schools in the region D. SDSB offers a diverse range of programs in the areas of management 2. Why does SDSB need faculty members?
A. The school needs permanent and visiting faculty positions． B. The faculty is recruited from the finest universities of the world． C. The school needs state-of-the-art teaching and research facilities． D. The school is making an expansion thanks to some major sponsorship． 3. If you joined LUMS, you would____ ． A. study Supply Chain Management
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B. have high quality teacher intake
C. have the opportunity for professional growth and development D. get a PhD from a reputed university 参考答案1—3、BDC
阅读理解。
In the more and more competitive service industry, it is no longer enough to promise customer satisfaction. Today, customer “delight” is what companies are trying to achieve in or order to keep and increase market share.
It is accepted in the marketing industry, and confirmed by a number of researches, that customers receiving good service will promote business by telling up to 12 other people: those treated badly will tell their tales of woe to up to 20 people, 80 percent of people who feel their complaints are handled fairly will stay loyal
New lunges for customer care have come when people can obtain goods and services through telephone call centers and the Internet. For example , many companies now have to invest(投资)a lot of money in information technology and staff training in order to cope with the “phone rage”—caused by delays in answering calls ,being cut off in mid-conversation or left waiting for long periods.
“Many people do not like talking to machines,” says Dr . Storey Senior Lecturer in Marketing at City University Business School. “Banks, for example, encourage staff at call centers to use customer data to establish instant and good relationship with them .The aim is to make the customer feel they know you and that you can trust— the sort of comfortable feelings people have during face-to-face chats with their local branch manager.”
Recommended ways of creating customer delight include: under-promising and over-delivering (saying that a repair will be calmed out within five hours ,but getting it done within two );replacing a faulty product immediately : throwing in a gift voucher(购物礼卷)as an unexpected “thank you” to rental customers ;and always
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