洲际酒店人力资源管理问题分析 --以上海洲际酒店集团为例
摘要
在企业生产要素中，最重要的莫过于人力资源这一要素，一个企业，其经营战略实施的基础是人力资源，它对增强企业核心竞争力起着至关重要的作用。随着经济全球化的迅猛发展，酒店竞争越来越激烈，因此，对酒店人力资源管理的研究与运用也越来越受重示。人力资源不再是传统意义上单纯的人事管理，而是已逐步上升到了战略的高度，与酒店的生存发展密切相关，是酒店管理的重要内容之一。本文采用了文献分析法及案例分析法，在分析上海洲际酒店人力资源管理现状的基础上，对上海洲际酒店人力资源管理方面存在的问题进行分析，分析其存在的问题主要包括员工职业素养与酒店服务要求不符、员工跳槽引起人才流失、员工培训流于形式、“权力”思想引起管理摩擦。并从实际出发，提出完善上海洲际酒店人力资源管理的建议。
关键词：上海洲际酒店；人力资源管理；企业管理
1
Analysis on the Human Resource Management of
InterContinental Hotel
-- Taking Shanghai Inter-Continental Hotel Group
for Example
ABSTRACT
The performance of an organization depends on the control of capital, technology, and human resources, the three basic factors. Human resource is a kind of special resource, which has an important role in the competition of the enterprise. It is the key of the three factors of capital, technology and human resource. An enterprise, its business strategy is the basis of the implementation of human resources, it plays an important role in enhancing the core competitiveness of enterprises. With the rapid development of economic globalization, it is very important to strengthen the research of human resource management in hotel. Human resources is no longer a simple personnel management in the traditional sense, but has gradually increased to a strategic height, and the survival and development of the hotel is closely related, is one of the important content of the hotel management. In this paper, the literature analysis and case analysis. In the analysis of Shanghai intercontinental hotel human resources management present situation foundation, the problems existing in Shanghai intercontinental hotel human resources management analysis, analysis the existing problems mainly include inconsistent, employee turnover caused by brain drain, employee training becomes a mere formality, \management staff professionalism and hotel service requirements. And from the reality, put forward to improve the management of human resources in Shanghai InterContinental Hotel.
Key Words: Shanghai Inter-Continental Restaurant; human resource management;Business management
2
目录
摘要 ............................................................................................................. 1 ABSTRACT ............................................................................................... 2 一、人力资源管理的目标与内容 ............................................................ 4
（一）人力资源管理目标..................................................................................... 4
（二）人力资源管理内容..................................................................................... 4
二、上海洲际酒店集团人力资源管理现状 ............................................ 5
（一）集团介绍..................................................................................................... 5 （二）上海洲际酒店集团人力资源管理现状..................................................... 5
1.上海洲际酒店员工基本情况....................................................................... 5 2.上海洲际酒店人力资源管理现状............................................................... 6
三、上海洲际酒店人力资源管理存在的问题 ........................................ 9
（一）员工职业素养与酒店服务要求不符......................................................... 9 （二）员工跳槽引起人才流失............................................................................. 9 （三）员工培训流于形式..................................................................................... 9 （四）“权力”思想引起管理摩擦..................................................................... 10
四、解决上海洲际酒店人力资源管理问题的方法 .............................. 11
（一）提高员工职业素养................................................................................... 11 （二）切实提高员工的薪酬福利水平以减少跳槽........................................... 11 （三）增强对员工的培训和思想教育............................................................... 11 （四）切实帮助员工制定并落实职业生涯规划............................................... 12
五、结论 .................................................................................................. 13 参考文献 .................................................................................................. 14
3