答案：acknowledge the presence of visitors.、Ask specific questions.
第11章 单元测试
1、Inquiries are usually made by sellers in international trade.
答案：错
2、In response to an inquiry, a quotation may be sent.
答案：对
3、In reply to an inquiry, you can provide more than what are asked for.
答案：对
4、There is no need to reply if you have no interest in the inquiry.
答案：错
5、A quotation is an indication of price without obligation.
答案：对
6、In making a firm offer, clear, complete and final trade terms are not necessary.
答案：错
7、An offer may either be firm or soft.
答案：对
8、A soft offer is an offer without engagement, so it is non-firm offer.
答案：对
9、An inquiry is a request for information regarding the supply of certain goods.
答案：对
10、A counter-offer is virtually a partial rejection of the original offer.
答案：对
第12章 单元测试
1、It is important to go to a negotiation having done your research.
答案：对
2、We should build trust with the other party, since trust will aid communication.
答案：对
3、A firm offer is not binding on the seller.
答案：错
4、Generally speaking, further orders will follow if the trial order proves satisfactory to both parties.
答案：对 5、In business letters, the handwritten signature is below the complimentary close.
答案：对
6、In a business letter, the salutation goes above the inside address.
答案：错
7、The body part of a business letter usually begins with reference to the previous letter received.
答案：对
8、In the general trading process, usually the seller makes an inquiry.
答案：错
9、An order contains the following items except________.
答案：a firm offer 10、The following phases are usually involved in a negotiation process except______.
答案：delivering the goods
第13章 单元测试
1、In payment in advance method, the importer makes full payment to the supplier before the shipment of goods is done. 答案：对
2、Payment in advance usually takes place when the importer has not long been established.
答案：对
3、Open account payment takes place when the importer has a long credit history and is well known to the seller.
答案：错
4、The bank issues documentary credits to a customer according to his credit-worthiness.
答案：对
5、Collection can be divided into D/P and D/A.
答案：对
6、L/C is the most frequently used means of payment in international trade.
答案：对
7、In L/C transactions, the seller applies to the issuing bank to open a letter of credit.
答案：错
8、In L/C transactions, the issuing band debits the buyer’s account and releases the relevant documents so that the buyer can claim the goods from the carrier.
答案：对
9、The following are different types of remittance except_______.
答案：Letter of Credit
10、In L/C transactions, ___ is responsible for paying money and tendering documents.
答案：the banker
第14章 单元测试
1、Clear stipulation of the shipment clause is an important condition for the smooth execution of the contract.
答案：对
2、Normally, there is one specific port of shipment and one specific port of destination stipulated in the contract.
答案：对
3、The port of destination should be close to where the goods are manufactured.
答案：错 4、“Prompt shipment” is a typical example to show the delivery date is not definite.
答案：对
5、The port of shipment is usually proposed and determined by the buyer.
答案：错
6、If partial shipment is allowed, the time and quantity of each shipment should be specified clearly in the contract.
答案：对
7、Only if he receives the L/C will the seller ship the goods to the buyer.
答案：对
8、The goods can reach the end users directly after the arrival of the shipment.
答案：错
9、In deciding the date for shipment, considerations must be given to some factors
except __.
答案：price of goods
10、Which of the following factors will not influence the determination of delivery time?
答案：terms of payment
第15章 单元测试
1、It is only the buyer that may file a claim.
答案：错
2、The seller is not responsible for the loss taking place during the transit.
答案：对
3、The seller may also lodge a claim against the buyer if the latter fails to perform the contract.
答案：对
4、It is important to provide proof or evidence when making a claim.
答案：对
5、Referring to the inconvenience and damage caused is an effective way to lodge a claim.
答案：对
6、A claim may be refused if the damage is caused for improper handling.
答案：对
7、If the contract is based on FOB, the seller will not take the responsibility when the goods are damaged on board.
答案：对
8、When writing an adjustment letter, you need to explain the causes of the problem