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642-165认证考题分享：
1. which configurationg enables a cisco unified contact center express server to fail over to a secondary cisco unified communications manager server when the primary server fails? A. no special configuration is needed B. configure LDAP with a secondary phone
C. configure a second cisco unified communications manager telephone user with an alternate range of CTI ports
D. configure the telephone provide with a primary and secondary cisco nified communications manager IP address Answer: D
2. which three tasks can an agent perform on the cisco agent desktop? A. chat with an SME B. send an email to an SME C. send enterprise data to an SME D. transter a call to an SME E. see the ACD state of an SME Answer: ACD
3. which two features are added when upgrading from cisco unified CCX standars to enhanced? A. agent routing B. historical reporting C. conditional routing D. priority queuing Answer: AD
4. which two are possible root causes for the application subsystem going into partial service status?( choose two)
A. cisco unified communications manager telephone provider problen B. CTI route point problem C. CTI port group problem D. script problem
E. system deadlock problem Answer: DE
5. in a cisco unified contact center experss deployment with cisco unified communications manager express.which feature is able on the cisco agent desktop? A. recording B. monitoring C. embedded browser D. call-control buttons Answer: C