鍚嶈瘝瑙ｉ噴锛?/p>
鏂板涔?/p>
鏇茬嚎锛?/p>
浼佷笟鍦ㄤ笌椤惧涓嶆柇浜掑姩娌熼�氫腑锛屽湪浜у搧璁捐銆佸伐鑹鸿璁°�佸埗搴﹀畨鎺掋�佺粍缁囩粨鏋勩�佽祫鏈姇璧勬柟闈㈤�愭笎绉疮缁忛獙锛岄�愭笎鏀硅繘绠＄悊鏂?/p>
娉曪紝浠庤�屼娇鐢熶骇鍜岃繍浣滄晥鐜囦笉鏂敼杩涳紝鍗曚綅浜у搧鐨勯【瀹㈢壓鐗蹭篃浼氫笅闄嶃�?/p>
杩愯惀璧勬簮
6P
锛?/p>
Plants
銆?/p>
Parts
銆?/p>
Process
銆?/p>
People
銆?/p>
Planning&Controlling System
銆?/p>
Purchasing
銆?/p>
鎴樼暐鐏垫嵎锛?/p>
鎸囦紒涓氱殑鎴樼暐鑳藉鍦ㄦ満浼氫笉鏂彉鍖栫殑绔炰簤鐜涓揩閫熷弽搴旓紝涓嶆柇閲嶇粍浜哄姏銆佹妧鏈�佽储鍔¤祫婧愭潵閫傚簲鍙樺寲銆傚叿浣撻�斿緞
鍖呮嫭锛氫赴瀵岄【瀹环鍊笺�侀�氳繃鍚堜綔鎻愰珮绔炰簤鍔涖�佸缓绔嬮�傚簲鍙樺寲
/
涓嶇‘瀹氭�х殑缁勭粐銆佸埄鐢ㄤ汉鍔涘拰淇℃伅鐨勬潬鏉嗕綔鐢ㄣ�?/p>
鐢熶骇鍔涳細
Productivity is the ratio outputs(goods and serves) divided by the input(resource such as labor and capital)
宸ヤ笟宸ョ▼锛?/p>
鏄爺绌剁敱浜恒�佺墿鏂欍�佷俊鎭�佽澶囧拰鑳芥簮鏋勬垚鐨勯泦鎴愮郴缁熺殑璁捐銆佹敼杩涘拰瀹炴柦锛屽畠搴旂敤鏁板銆佺墿鐞嗗鍜岀ぞ浼氱瀛︾殑鐭?/p>
璇嗗拰鎶�鑳斤紝缁撳悎宸ョ▼鍒嗘瀽鍜岃璁＄殑鍘熺悊涓庢柟娉曪紝鏉ヨ鏄庛�侀娴嬪拰璇勪环杩欎竴闆嗘垚绯荤粺灏嗗緱鍒扮殑缁撴灉銆?/p>
鈥斺�?/p>
缇庡浗宸ヤ笟宸ョ▼瀛︿細锛堢畝
绉?/p>
AIIE
锛?/p>
璁㈠崟璧㈠緱瑕佺礌锛?/p>
鏄竴涓叕鍙哥殑浜у搧鎴栨湇鍔℃湁鍒簬鍏朵粬鍏徃浜у搧鎴栨湇鍔＄殑宸埆鍖栨爣鍑嗭紝
杩欎簺鏍囧噯鍙兘鏄竴涓垨澶氫釜鐢熶骇杩愪綔鎸囨爣銆?/p>
璐ㄩ噺鍔熻兘灞曞紑锛?/p>
鏄皢娑堣垂鑰呯殑蹇冨０铻嶅叆浜у搧鍙戝睍杩囩▼鐨勪竴绉嶇粨鏋勫拰鏂规硶銆?/p>
鍏剁洰鐨勬槸灏嗘秷璐硅�呭浜у搧璐ㄩ噺鐨勮姹傚洜绱犲垎瑙ｈ�屼娇鍏?/p>
杩涘叆浠庝骇鍝佽璁″埌鍒堕�犵殑姣忎竴涓眰闈€�?/p>
娴佺▼鍐嶉�狅細
涓轰簡鑾峰彇鍙互鐢ㄨ濡傛垚鏈�佽川閲忋�佹湇鍔″拰閫熷害绛夋柟闈㈢殑涓氱哗杩涜琛￠噺鐨勬垙鍓ф�ф垚灏憋紝鑰屽浼佷笟杩囩▼杩涜鏍规湰鎬х殑鍐?/p>
鎬濊�冨拰鍏抽敭鎬х殑鍐嶈璁°�?/p>
鏈嶅姟钃濆浘锛?/p>
A tool for simultaneously depicting the service process,the points of customer contact,and the evidence of service from the
customer
鈥?/p>
s point of view.
鏈嶅姟璐ㄩ噺姒傚康妯″瀷锛?/p>
宸ュ簭鍚屾湡鍖栵細
閫氳繃鍚堝苟鎷嗗紑鍘熸湁宸ュ簭锛屼娇娴佹按绾夸腑鍚勯亾宸ュ簭
(
鎴栧伐浣滅珯
)
鐨勫伐鏃剁瓑浜庢祦姘寸嚎鑺傛媿鎴栬妭鎷嶇殑鏁存暟鍊嶇殑鍧囪 鍖栧伐浣溿�?/p>
杞﹂棿甯冨眬鐨勫璞′笓涓氬寲鍘熷垯锛?/p>
鎸囨妸鍔犲伐瀵硅薄鐨勫叏閮ㄦ垨澶ч儴鍒嗗伐鑹鸿繃绋嬮泦涓湪涓�涓敓浜у崟浣嶄腑锛?/p>
缁勬垚浠ヤ骇鍝佹垨闆堕儴浠朵负瀵硅薄鐨勭敓
浜у崟浣嶃�傝鍘熷垯閫傜敤浜庡ぇ閲忓ぇ鎵规垨鎴愭壒鐢熶骇绫诲瀷銆?/p>
杞﹂棿甯冨眬鐨勫伐鑹轰笓涓氬寲鍘熷垯锛?/p>
鎸囨寜鐓х敓浜ц繃绋嬩腑鍚勪釜宸ヨ壓闃舵鐨勭壒鐐癸紝鎶婂悓绉嶇被鐨勭敓浜ц澶囬泦涓竷缃湪涓�璧凤紝
杩涜鐩稿悓宸ヨ壓鐨?/p>
鍔犲伐銆傝鍘熷垯閫傜敤浜庡崟浠枫�佸皬鎵圭敓浜х被鍨嬪拰宸ュ叿銆佹満淇�佸姩鍔涜溅闂淬�?/p>
鐢熶骇璁″垝绯荤粺锛?/p>
鏄竴涓寘鎷渶姹傝鍒掋�佷腑鏈熺敓浜ц鍒掋�佺敓浜т綔涓氳鍒掋�佹潗鏂欒鍒掋�佷骇鑳借鍒掋�佽澶囪鍒掋�佹柊浜у搧寮�鍙戣鍒掔瓑鐩?/p>
鍏宠鍒掕亴鑳斤紝骞朵互鐢熶骇鎺у埗淇℃伅鐨勮繀閫熷弽棣堣繛鎺ユ瀯鎴愮殑澶嶆潅绯荤粺銆?/p>
鐗╂枡闇�姹傝鍒掔郴缁?/p>
(MRP
绯荤粺
)
锛?/p>
鏄緷鎹富鐢熶骇璁″垝锛?/p>
MPS
锛?/p>
銆佺墿鏂欐竻鍗曘�佸簱瀛樿褰曞拰宸茶鏈氦瀹氬崟绛夎祫鏂欙紝缁忕敱璁＄畻鑰屽緱鍒板悇
绉嶇浉鍏抽渶姹傦紙
Dependent demand
锛夌墿鏂欑殑闇�姹傜姸鍐碉紝鍚屾椂鎻愬嚭鍚勭鏂拌鍗曡ˉ鍏呯殑寤鸿锛屼互鍙婁慨姝ｅ悇绉嶅凡寮�鍑鸿鍗曠殑鎺у埗绯荤粺銆?/p>
鍏タ鏍肩帥璐ㄩ噺鏍囧噯锛?/p>
6蟽
鏄竴涓洰鏍囷紝杩欎釜璐ㄩ噺姘村钩鎰忓懗鐨勬槸鎵�鏈夌殑杩囩▼鍜岀粨鏋滀腑锛屽仛
100
涓囦欢浜嬫儏锛屽叾涓彧鏈?/p>
3.4
浠舵槸鏈夌己闄?/p>
鐨勩�?/p>
6蟽
璐ㄩ噺鏍囧噯鏃㈢潃鐪间簬浜у搧銆佹湇鍔¤川閲忥紝鍙堝叧娉ㄨ繃绋嬬殑鏀硅繘銆傚叾鏍稿績鏄拷姹傞浂缂洪櫡鐢熶骇锛岄槻鑼冧骇鍝佽矗浠婚闄╋紝闄嶄綆鎴愭湰锛?/p>
鎻愰珮鐢熶骇鐜囧拰甯傚満鍗犳湁鐜囷紝鎻愰珮椤惧婊℃剰搴﹀拰蹇犺瘹搴︺�?/p>
5S
绠＄悊锛?/p>
5S
璧锋簮浜庢棩鏈紝鏄寚鍦ㄧ敓浜х幇鍦轰腑瀵逛汉鍛樸�佹満鍣ㄣ�佹潗鏂欍�佹柟娉曠瓑鐢熶骇瑕佺礌杩涜鏈夋晥鐨勭鐞嗭紝杩欐槸鏃ユ湰浼佷笟鐙壒鐨勪竴
绉嶇鐞嗗姙娉曘�傝瘧鎴愪腑鏂囦究鏄簲甯告硶锛屽父缁勭粐銆佸父鏁撮】銆佸父娓呮磥銆佸父瑙勮寖銆佸父鑷緥銆?/p>
渚涘簲閾剧鐞嗭細
锛?/p>
Supply chain management
锛?/p>
SCM
锛夋寚鍦ㄦ弧瓒充竴瀹氱殑瀹㈡埛鏈嶅姟姘村钩鐨勬潯浠朵笅锛屼负浜嗕娇鏁翠釜渚涘簲閾剧郴缁熸垚鏈揪鍒版渶灏?/p>
鑰屾妸渚涘簲鍟嗐�佸埗閫犲晢銆佷粨搴撱�侀厤閫佷腑蹇冨拰娓犻亾鍟嗐�佹秷璐硅�呯瓑鏈夋晥鍦扮粍缁囧湪涓�璧锋潵杩涜鐨勪骇鍝佸埗閫犮�佽浆杩愩�佸垎閿�鍙婇攢鍞殑绠＄悊鏂?/p>
娉曘�?/p>
澶栬喘
(out sourcing)
锛?/p>
鎸囦紒涓氭暣鍚堝埄鐢ㄥ叾澶栭儴鏈�浼樼鐨勪笓涓氬寲璧勬簮锛屼粠鑰岃揪鍒伴檷浣庢垚鏈�佹彁楂樻晥鐜囥�佸厖鍒嗗彂鎸ヨ嚜韬牳蹇冪珵浜夊姏鍜?/p>
澧炲己浼佷笟瀵圭幆澧冪殑杩呴�熷簲鍙樿兘鍔涚殑涓�绉嶇鐞嗘ā寮忋�?/p>
宸ヨ壓寤惰繜锛?/p>
鎸囧湪渚涘簲閾句腑灏嗕骇鍝佽繘琛屽垎鍖栫殑宸ヨ壓姝ラ灏藉彲鑳界殑寰�鍚庤缃�?/p>
渚涘簲閾剧殑鐗╃悊鍔熻兘锛?/p>
灏嗗師鏉愭枡杞彉鎴愰浂浠躲�侀儴浠剁洿鍒版渶缁堜骇鍝侊紝骞跺皢杩欎簺浜у搧浠庝緵搴旈摼鐨勪竴涓幆鑺傝繍閫佸埌涓嬩竴涓幆鑺傜瓑鏂归潰鐨?/p>
鍔熻兘銆?/p>
渚涘簲閾剧殑甯傚満璋冭妭鍔熻兘锛?/p>
淇濊瘉鍒拌揪甯傚満鐨勪骇鍝佺绫讳笌椤惧瑕佽喘涔扮殑浜у搧绉嶇被鐩哥鍚堢殑鍔熻兘銆?/p>
浜屻�佹�濊�冮
1
銆佺敓浜х鐞嗗鎵�鐮旂┒鐨勫唴瀹规槸浠�涔堬紵
