1
2019
鍏ㄥ浗鑱屼笟闄㈡牎鎶�鑳藉ぇ璧涗腑鑱岀粍閰掑簵鏈嶅姟璧涢」
鑻辫鍙ｈ瘯璧涘嵎
涓�銆佷腑椁愬浼氭憜鍙颁笌鏈嶅姟閮ㄥ垎鎯呮櫙搴旂瓟鍙婄瓟棰樿鐐癸細
1. Q: Ask the guests if they have a reservation with your restaurant.
A: Good evening. Do you have a reservation?
2. Q: How do you check upon the guest鈥檚 name of the reservation?
A: Good evening. Under whose name was your reservation made?
3. Q: The guests need a table for 4, and they would like to dine somewhere quiet.
A:
Very
well.
This
way
please.
Here鈥檚
a
window
table
for
four
overlooking
the
lake. It鈥檚 very nice and quiet here.
4. Q: Can you explain the terms of breakfast both for adults and children in the hotel?
A:
Sure,
we
offer
breakfast
at
the
rate
of
128
RMB
for
each
adult,
and
it鈥檚
free
of
charge for children under 6.
5. Q: If you want to confirm the reservation of the dinner, what will you say?
A: I will say 鈥淕ood evening, sir. I鈥檇 like to confirm your reservation.
May I have your
name, please?鈥?/p>
6. Q: Inform the guest that the restaurant is fully booked this evening, and suggest him to
book a table for tomorrow evening.
A: I鈥檓 sorry. We are f
ully booked this evening. How about tomorrow? We still have
some nice tables available for tomorrow evening.
7. Q: What would you do when the guest complains that the restaurant is too noisy?
A: I will apologize
and say 鈥渓et me see if we can find a table
on the other side of the
restaurant, it is a bit quiet there.鈥?nbsp;
8. Q: Ask the guests
鈥?/p>
preference for food, Chinese, Western, Japanese or Korean.
A: Which style of cuisine would you prefer? We serve Chinese, Western, Japanese
and Korean food here.
9. Q: How do you offer to take order for the guests in the evening?
A: Good evening. May I take your order now? / Are you ready to order now?
10. Q: How do you ask the guest to check his bill?
A: Here鈥檚 your bill. Please check it. The fruit combination is
on the house.