实用标准文档
文案大全
2017
全国职业院校技能大赛中职组酒店服务赛项
英语口试题库
一、中餐宴会摆台与服务部分情景应答及答题要点:
1. Q: Ask the guests if they have a reservation with your restaurant.
A: Good evening. Do you have a reservation?
2.
Q: How do you check upon the guest’s name of the reservation?
A: Good evening. Under whose name was your reservation made?
3. Q: The guests need a table for 4, and they would like to dine somewhere quiet.
A:
Very
well.
This
way
please.
Here’s
a
window
table
for
four
overlooking
the
lake. It’s ver
y nice and quiet here.
4. Q: Can you explain the terms of breakfast both for adults and children in the hotel?
A:
Sure,
we
offer
breakfast
at
the
rate
of
128
RMB
for
each
adult,
and
it’s
free
of
charge for children under 6.
5. Q: The guests would love to try some Chinese food, and they ask for your advice on
where to have a dinner party.
A:
The
Rose
Restaurant of our
hotel serves
very
good
Chinese
food.
It’s
on the 2
nd
Floor.
6. Q: Inform the guest that the restaurant is fully booked this evening, and suggest that
he book a table the same time tomorrow evening.
A: I’m sorry. We are fully booked this evening. How about tomorrow? We still have
some nice tables available for tomorrow evening.
7. Q: Ask the guests their preference for the egg dishes.
A: How would you like the eggs done, Scrambled Eggs, Fried Eggs or Omelets?
8. Q: Ask the guests their preference for food, Chinese, Western, Japanese or Korean.
A:Which style of cuisine would you prefer? We serve Chinese, Western, Japanese and
Korean food here.
9. Q: How do you offer to take order for the guests in the evening?
A: Good evening. May I take your order now? / Are you ready to order now?
10. Q: How do you ask the guest to check his bill?
A: Here’s your bill. Please check it. The fruit com
bination is on the house.