1
/
59
�/p>
M1
标准话术ã€?/p>
ç›?/p>
å½?/p>
1.
基本框架
............................................................................................................................
3
1.1
�/p>
M1
处理的账æˆ?/p>
............................................................................................
3
1.2
纯超限账æˆ?/p>
......................................................................................................
4
1.3
准贷卡超额账æˆ?/p>
...............................................................................................
5
2.
联系到卡äº?/p>
.......................................................................................................................
7
2.1
首次跟进
.
..............................................................................................................
7
2.2
爽约客户跟进
.......................................................................................................
8
2.3
常见问题处理
......................................................................................................
1
1
2.4
还款客户跟进
........................................................................................................
2
4
3.
联系到第三方
.
.................................................................................................................
2
7
3.1
联系到单位电è¯?/p>
....................................................................................................
2
7
3.2
联系到住宅电è¯?/p>
....................................................................................................
3
0
3.3
联系到联系人
........................................................................................................
3
3
4.
投诉客户回复话术
.
..........................................................................................................
3
8
投诉分类及应对话è¿?/p>
.
...........................................................................................
3
8
4.1
客户投诉因人为因ç´?/p>
......................................................................................
3
8