荆州职业技术学院 《餐饮服务英语》 课程教案
餐饮连锁经营与管理 专业 班级 SK1406 教师 魏群 授课时间 2015年4月28日
教学课程 Topic 4 Service during the Meal 学时 2 教学1. learn some words and phrases: take away, complete, bill; 目的 2. learn how to serve during the meal. 重 Sentence pattern and Language Points 教材点 分析 难 learn how to serve during the meal 点 教学 Talking, Speaking 方法 教学 多媒体 手段 导入新课 （10m） 角色扮演 一、Helping to Order Dishes 二、新课内容与教学步骤 【教学辅助设计】 （15m） 用餐服务基本应对 用法讲解 1、客人基本到齐后礼貌询问是否可以上菜“打扰一下，请问可 以上菜了吗？” a. Excuse me, sir/ma’am. May I serve the dishes now? b. Would you like us to serve the dishes now? 2、上菜品前，清晰正确报出菜名，如有配料也应报名“您好！ 这是??，请慢用！”如为特色菜，应做相应的介绍和说明。 教学过程、教学设计及时 e.g. This is the roast suckling pig collection. The 间分 castor sugar and chutney are for it. Please enjoy it. 配 如果需要分菜，先询问客人“请问是否需要分菜/分一分这 条鱼？ e.g. Excuse me, sir/ma’am. May I separate the dish for everyone? Would you like to separate the fish? 如果需要分菜，先询问客人“您好！可以为您换骨碟吗？ a.Excuse me, sir/ma’am. May I change the plate for you? b.May I take the glass away? 为客人撤换菜肴或餐具之时询问客人感受“您喜欢这道菜 吗？”“请问您还满意吗？” - 1 -
e.g. Are you enjoying your meal? How do you like the fish? How is the steak?
Did you enjoy your meal?
6、当上最后一道菜的时候，低声告诉主人：“您好！菜已上齐！”
e.g. Please enjoy!
（10m）
教师指导学生完成
What languages are most commonly used when offering
service?
2. How to react to different kinds of needs from customers?
（15m）
Listen to the dialogue twice and supply the missing 教师朗读，学生听，information.
然后完成填空
W=Waitress G=Guest
W: _________(1)________ now, madam?
G: Sure, please.?
W: Your steak, salad and red wine, (2)____________.??
W: Excuse me, ___________(3)_____________?
G: Sure, go ahead. ? Yes, it’s great. All the dishes are
delicious and _______(4)_______. ?
W: Would you like a liqueur (5)_______________?
G: OK. An Cherry Herring, please. ?
W: ___________(6)____________. Our ice-cream is very
popular, there are ________(7)__________.
G: Fine. I’d like to have the strawberry one.??
W: Your strawberry ice-cream, madam. ________(8)_____
bring your coffee ________(9)_______?
G: Later, thank you.??
G: May I have the bill? And the coffee, please.
W: (10)_________, madam. (After a while) ______(11)
_______ your coffee. ________(12)_________?
G: Fine, thank you.
（10m）
W: Would you like us to serve now, Madam? G: Sure, please.?
W: Your steak, salad and red wine. Please enjoy.?? W: Excuse me, may I take your plate away?...Did you enjoy your meal?
- 2 -
互动---先让学生朗读，
教师纠正其发音，再教师代读，学生跟读
G: Sure, go ahead. ? Yes, it’s great. All the dishes are delicious and just to my taste.
W: Would you like a liqueur to complete your meal? G: OK. An Cherry Herring, please. ?
W: How bout some dessert? Our ice-cream is very popular, there’re different tastes.
G: Fine. I’d like to have the strawberry one.??
W: Your strawberry ice-cream, madam. Shall I bring your coffee now, or later? G: Later, thank you.??
G: May I have the bill? And the coffee, please.
W: May I have the bill, madam. (After a while) Here is your coffee. How is everything? G: Fine, thank you.
（10m）
1. 在对话中Excuse me, may I take your plate away? Take away带走,拿走
Who took away my pen?谁拿走了我的钢笔?
2. 在对话中Would you like a liqueur to complete your meal? complete a.
1) 完成的;结束的[F]
We can't go out until our homework is complete. 我们把作业做完才能出去。
2) 完全的,彻底的
A more complete study of the subject is needed.
对这个问题需要作更加彻底的研究。 Vt. 1. 使齐全;使完整
Complete the sentences in the exercise by filling in the blanks. 在空白处填充使练习中各句成为完整句。 2. 完成;结束
By the end of August we had completed the work. 我们到八月底就完成了这项工作。 3. 在对话中May I have the bill, madam. bill n.[C] 帐单[(+for)]; 【美】钞票; 议案,法案
The store sent me a bill for $50.
那家商店寄给我一张五十美元的帐单。
The House of Commons has not yet passed the bill.
下议院尚未通过该议案。
- 3 -
教师归纳讲解，学生领会